Data deletion instructions

Request deletion

1. Email team@getclear.digital from the address associated with your account or request.
2. Use the subject line “runClear data deletion request.”
3. Tell us whether the request concerns a runClear account, an organization, a customer record, or information received through Facebook Messenger.
4. Include enough information for us to locate the relevant record, such as the organization or Facebook Page name. Do not email passwords or access tokens.

Verification

We may ask for additional information to verify your identity, authority, and relationship to the account, organization, Facebook Page, or conversation. This protects information from unauthorized deletion requests.

What happens next

We will acknowledge the request and explain any information needed to complete it. Once verified, we will delete or de-identify information that we are required to remove and confirm completion. Some limited records may be retained where reasonably necessary for security, fraud prevention, billing, dispute resolution, or legal compliance.

Disconnect Facebook access

A business may disconnect its Facebook Page from runClear using the integration settings when that feature becomes available. Facebook users can also review and remove business integrations from their Facebook settings. Disconnecting stops future access but does not automatically delete records already retained in runClear; use the request process above if deletion is also required.

Contact

Deletion requests are handled by getClear Digital, the operator of runClear, at team@getclear.digital.